Frequently Asked Questions (FAQ’s)

1. Can we talk with you directly… right now?
2. Are we restricted to items on view on the web site only?
3. How will you personalise our selected items with our logo/message?
4. What is suitable artwork?
5. How will you match the print colour to our logo colour?
6. Where will we find our artwork and pantone references?
7. Our logo consists of a halftone, can you print this?
8. How can we be sure that our artwork will be reproduced onto the item as we would like it to look?
9. What are Origination charges?
10. Can we see actual samples of the products before we
buy them?
11. What is your lead time for our order?
12. How can we be sure the order is being processed?
13. Do your prices include VAT and Carriage?
14. Can your company collate and despatch a selection of
items?

1: Can we talk with you directly, right now?
We'd love you to. We’re available during normal office hours on:
01202 882 893 (UK) or +44 1202 882 893 (International)

2: Are we restricted to items on view on the web site only?
Not at all. We regularly source and supply unusual items for our customers. If you have something specific in mind, tell us, or better still, send us a picture, or reference number, and we will do our best to find it for you.

3: How will you personalise our selected items with our logo/message?
You will need to supply us with your artwork. Most of our customers do this as an email attachment, but depending on it's memory/size, you may need to do this by disc and in the post. The file needs to be EPS vectored, although on a few items, we can use jpegs as long as they have a resolution of at least 300 dpi.

4: What is suitable artwork?
As explained earlier, it needs to be a quality artwork file. A business card or letterhead is not sufficient for artwork.
We can and will help, but if it involves our graphics design department spending time on your files, the costs will be passed on to you.

5: How will you match the print colour to our logo colour?
You will need to supply us with your colour references. Every colour has a Pantone Matching System (PMS) reference number. This is an international system designed to ensure that any printer can match any colour, by any designer.

6: Where will we find our artwork and pantone references?
The designers who created your logo, or the printers who produce your company stationary will usually have either/both the artwork files and the colour reference numbers.

7: Our logo consists of a halftone, can you print this?
This all depends on the printing process involved. It may well be that a half tone or tint needs to be printed in a separate solid colour. We would suggest that you let us see your artwork. We can then advise you on the best method to proceed, as well as implications on costs.

8: How can we be sure that our artwork will be reproduced onto the item as we would like it to look?
You will be sent an artwork proof, showing the layout in scale, onto the product, as well as colour separations. Please not that the actual colour(s) cannot be shown by this method, but we will be adhering to the references you will have already provided us with. You will be able to make amendments to the proof at this stage, and when satisfied, will also be required to 'signed off' your approoval to proceed with production.

9: What are 'Origination' charges?
'Origination' does not refer to either the artwork or the printing/personalisation process. Origination is a general term referring to the make up of the screens, dies, templates or jacquards necessary for the production/print processes to work. With the exception of 'jacquards' this will necessitate a separate screen template per colour to be printed and will be charged for accordingly. Our estimate will always show you the cost for this, and is a standard process in this industry.

10: Can we see actual samples of the products before we buy them?
Yes you can. However, the product will not be personalised to you, and in some cases may not even be personalised at all, simply plain stock. All samples are chargeable unless returned to us, in their original packaging and in good condition, within a specified time.

11: What is your lead time for our order?
Generally speaking, the industry the industry standard from the date your order is received is three weeks. However, we can deliver plain items within 5 – 7 working days, and some personalised products can be produced and delivered within 5 days.

12: How can we be sure the order is being processed?
After your order is placed, you will receive either a phone call or an email from us confirming all of your details, as well as the total costs. Your order will be processed from the very same working day it is placed, and we will keep you constantly updated during any changes to the production process.

13: Do your prices include VAT and Carriage?
No they don't. Costs for VAT as well as Carriage will be added to all orders.

14: Can your company collate and despatch a selection of items?
Yes we can. We are often asked this question by companies wanting to order a selection of promotional gifts, which we then collate, have them repackaged and redistribute to their customers nationwide. Once we have the details, we will provide you with a costing for this service.